Voice roadmap

• segment calls by status
• validate contacts

Post processing

Runs after the call is made, used to determine if qualified and other webhooks with information can be called. If a call is not answered or is answered by an answering machine then the post processing isn't ran.

Marking calls as qualified

Under the tools, select the "Mark as qualified if called" if the webhook tool is called it will mark the lead as qualified and run the webhook.

Voice segments

Supported calls status

• Answering machine - if detected will add to the number voice_status - answering_machine which can later be deducted from the user
• Failed
• No answer
• Answered
• Qualified

Call fields

voice_status (str) (voice_status-{tag})

• Unknown (null)
• Answering machine
• Failed
• Answered
• Qualified

voice_calls_count (int) - amount of calls made to number voice_is_qualified_count (int) - amount of calls that were qualified voice_calls_is_no_answer (int) - amount of calls that were not answered by contact voice_calls_is_answer (int) - amount of calls that were not answered by contact voice_calls_is_answer_machine (int) - amount of calls that were answered by answering_machine last_called (datetime) - last time user got called.